This privacy notice tells you what to expect us to do with your personal information.
9 Gloster Road, Martlesham Heath, IPSWICH, Suffolk, IP5 3RB, GB
01473610859
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Date of birth
· Purchase or account history
· Payment details (including card or bank
information for transfers and direct debits)
· Credit reference information
· Health and safety information
· Account information
· Information relating to loyalty programmes
· Website user information (including user journeys and cookie tracking)
· Photographs or video recordings
· Call recordings
· Records of meetings and decisions
· Identification documents
· Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
· Names and contact information
· Customer or client accounts and records
· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
· Video and CCTV recordings of public areas (including indoor and outdoor spaces)
· Audio recordings of public areas (including indoor and outdoor spaces)
· Video and CCTV recordings of private or staff only areas
· Audio recordings of private or staff only areas
· Call recordings
· Financial transaction information
· Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Recorded images, such as photos or videos
· Call recordings
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Information relating to sponsorship
· Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
· Names and contact details
· Addresses
· Location data
· Recorded images, such as photos or videos
· Call recordings
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Personal information used for administration of research
· Personal information used for the purpose of research
· Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
· Identification documents
· Financial transaction information
· Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
· Health and safety information
We collect or use the following information for recruitment purposes:
· Contact details (eg name, address, telephone number or personal email address)
· Date of birth
· National Insurance number
· Copies of passports or other photo ID
· Employment history (eg job application, employment references or secondary employment)
· Education history (eg qualifications)
· Right to work information
· Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
· Security clearance details (eg basic checks and higher security clearance)
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o New services or products, stock levels, Industry news or updates that would be of general interest.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent
· Contract
· Legal obligation
· Legitimate interest:
o Payment of invoices, contracts for storing and charging for customer items, informing the legal authorities of customers items.
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for research or archiving purposes are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
· Consent
· Contract
· Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent
· Contract
· Legal obligation
· People directly
· CCTV footage, or other recorded images
· Debt collection agencies
· Legal and judicial sector organisations
· Schools, colleges, universities or other education organisations
· Publicly available sources
For information on how long we keep personal information, see our retention schedule at Retention period is seven years
· Organisations we need to share information with for safeguarding reasons
· Professional or legal advisors
· Financial or fraud investigation authorities
· Relevant regulatory authorities
· External auditors or inspectors
· Warranty and guarantee providers
· Professional consultants
· Organisations we’re legally obliged to share personal information with
· Emergency services (where necessary)
· Debt collection agencies
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
22 May 2024